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Introduction

In v3, we have made substantial improvements in several fronts ranging from guaranteed quotation validity period to detailed price breakdown to route optimization to provide the best API in the region.

Now you can place orders easier and cheaper. Retrieve any order's granular information to build a more robust and transparent system. Easily track and change orders via API without contacting Customer Support. Here's a short list of key improvements.

Features Description
Quotation ID Unique identifier that encapsulates each quotation and its delivery information
Quotation Validity Period Guaranteeing quotation to be valid for a period even when price has changed
Price Breakdown Retrieve how Lalamove delivery price is calculated
Distance Retrieve distance between the pick-up and drop-off points
Change Driver Change to another driver if there's any problem and save yourself from hassle
Route Optimization Optimize your drop-off routes and deliver cheaper
Retrieve POD information Retrieve photo proof of your delivery

As always, if you have any suggestions or feedbacks, please reach out to partner.support@lalamove.com. We would love to hear how we can server you better.

Change Log

Month Feature Description
Aug 2025 Price Breakdown Updated price breakdown precision length in Malaysia to 1
Apr 2025 New Order ID Specifications Updated the order ID length from 12 digits to 19 digits
Mar 2025 City Name Updated city name for Penang
Jan 2025 Driver rejection Updated logic for driver rejection
Sep 2024 Expired Orders Updated logic for order expiry
Sep 2024 Order Flow Cleaned up the order flow by separating different scenarios
Apr 2024 API Deprecate API v2
Oct 2023 City Info Update on API response structure and specialRequest keys
Aug 2023 City Name Updated city names for Vietnam and Philipines
May 2023 Webhook Added information related to ORDER_EDITED message in the documentation
Apr 2023 API Added Time Display section to specifiy the timezone used in Lalamove API
Mar 2023 Webhook Extracted webhook setup information and available message types from the PDF documentation
Mar 2023 API Added clarifications on the scheduled order arrangments
Mar 2023 API Added the sample codes link and updated the error message
Nov 2022 API Update order expiration time from 1 hour to 2 hours
Sep 2022 SDK Released new SDK version
Sep 2022 API Updated v3/cities specialRequest field name to be 'name' instead of 'key'
Sep 2022 API Updated v3/cities specialRequest field name to be 'name' instead of 'key'
Sep 2022 Webhook Include steps to setup webhook using API in the PDF Tutorial file
Sep 2022 API Add clarification on maximum request for POST v3/orders API call
Aug 2022 SDK On-going maintenance on Lalamove SDK. We'll be back soon!
Jun 2022 Update the section header name from 'Go-Live' to become 'Getting On Board' to make it more informative
Jun 2022 ALL Add API support SLA table
May 2022 API Add Order Edit API specification, add new fields in Quotation and Order request and response payloads, and add Rate Limit Table
May 2022 API Updated tutorial PDF files and added Order Edit and Change Driver Endpoints to the Postman Collection
Apr 2022 API Add metadata objects to Place Order and Order Detail APIs
Mar 2022 SDK Node.js client libary released

Quotation ID

Previously, API users had no good way of handling quotations that they received from Lalamove. They had to manually extract price from each quotation, store it separately, and map that to relevant pick-up and drop-off locations with vehicle types and special requests.

To solve this, in v3, we are introducing UUID based unique identifier for each quotation that can encapsulate all the necessary information for each delivery. Lalamove users can now just use this Quotation ID (quotationId) to submit orders and store conveniently on the client side.

{
    "data": {
        "quotationId": "1471722666401517645",
        "scheduleAt": "2020-09-01T14:30:00.00Z",
        "serviceType": "MOTORCYCLE",
        "specialRequests": ["LALABAG"],
        "expiresAt": "2020-09-01T14:35:00.00Z",
        "priceBreakdown": {...},
        "stops": [...],
        "item": {...}
    }
}

Quotation Validity Period

To provide the best price for both users and drivers at a given time, Lalamove adjusts deliver price on a real-time basis. While it optimizes prices for both parties, it also made previously valid quotation invalid. As a consequence, API users often couldn't place orders in a timely manner and had to re-submit new quotations.

While this may hurt Lalamove's revenue in short-term, API team has decided to offer the feature since we believe that it's very important to provide stable, consistent, and transparent pricing to our users. Even better, if price has decreased, we will place orders with the now lower price to provide the best price.

However note that, if the quotation has been created more than 5 minutes ago, Lalamove will not be able place orders (even if the price happened to be the same) and you will have to create another quotation.

Price Breakdown

Lalamove has always strived towards transparency for our users. We are happy to announce that we are now finally able to apply our principle to our price breakdown as well.

"priceBreakdown": {
    "base": "100",
    "extraMileage": "10",
    "surcharge": "20",
    "...": "",
    "totalBeforeOptimization": "130",
    "totalExcludePriorityFee": "130",
    "total": "130",
    "currency": "THB"
},

All price items within the price breakdown object (e.g., base, total, etc.) are returned as decimal numbers. The number of decimal points varies by market, reflecting local currency conventions and system configurations. Please refer to the table below for the specific decimal precision. Unless mentioned explicitly in the table, assume no decimal in price item values.

Market Price decimal precision Example
SG 1 10.5
MY 1 50.5

Distance

Similar to price breakdown, we will now share how we compute distance between the pick-up point and drop-off points for each delivery so that our API clients can independently verify and re-use the distance for their end-clients if needed.

"distance": {
    "value": "16200",
    "unit": "m"
},
Field Description
Value Full integer value of the distance, rounded up to tenth decimal before 0 (ex: 0.1)
Unit Unit of the distance.

Change Driver

Drivers are late or unresponsive? While we try our best to always match orders with quality drivers, things do happen. In that case, rather than cancelling, you can always change the driver and have your delivery fulfilled with little hassle. No need to cancel and re-submit your orders 😀

For more details, please jump to Change Driver

Route Optimization

Have multiple drop-off locations? But can't decide which stops you want to go first? We're happy to announce that we're finally bringing route optimization to API as well.

Simply add isRouteOptimized: true when you create quotation, find the best route, and save your delivery cost

For more details, please jump to Quotation

Authentication

Lalamove API uses HMAC (SHA256) as its authentication mechanism.

You will be provided with an API KEY, and an API SECRET from Developers tab of the Partner Portal that you can use to generate a HMAC signature (SIGNATURE). 

# With shell, you can just pass the correct header with each request
curl 'https://rest.sandbox.lalamove.com/v3/quotations' \
  -H 'Authorization: hmac {}' \
  -H 'Content-Type: application/json' \
  -H 'Market: HK'


const SDKClient = require("@lalamove/lalamove-js");

const sdkClient = new SDKClient.ClientModule(
  new SDKClient.Config(
    "public_key",
    "secret_key",
    "sandbox"
  )
);

Sandbox & Production API keys

All API requests must be made over HTTPS. Calls made over plain HTTP will fail.

As seen in the table below, each API key and secret will have a prefix that signifies their corresponding environment. Please be reminded that you need to top up your Lalamove Wallet in order to get your Production API key and secret. Credentials for different environments can be retrieved by selecting the correct environment on the top right corner of your Partner Portal page.

Environment Prefix
Sandbox pk_test or sk_test
Production pk_prod or sk_prod

Signature

Example in JavaScript

const SECRET = 'sk_test_Lalamove'; 
const time = new Date().getTime().toString(); // => `1545880607433`

const method = 'POST';
const path = '/v3/quotations';
const body = JSON.stringify({...}); // => the whole body for '/v3/quotations'

const rawSignature = `${time}\r\n${method}\r\n${path}\r\n\r\n${body}`;
//const rawSignature = `${time}\r\n${method}\r\n${path}\r\n\r\n`; if the method is GET
// => '1546222219293\r\nPOST\r\n/v3/quotations\r\n\r\n{\n"data":{...}'


const SIGNATURE = CryptoJS.HmacSHA256(rawSignature, SECRET).toString();
// => '5133946c6a0ba25932cc18fa3aa1b5c3dfa2c7f99de0f8599b28c2da88ed9d42'

SIGNATURE = HmacSHA256ToHex(<TIMESTAMP>\r\n<HTTP_VERB>\r\n<PATH>\r\n\r\n<BODY>, <SECRET>)

SIGNATURE is in lowercase hex (base 16) encoding.
SECRET Your API secret
TIMESTAMP Unix timestamp in milliseconds eg. 1545880607433
METHOD Method (GET, POST, PUT, DELETE , PATCH) of the specific API call
PATH The pathname of the specific API call including version. eg. /v3/quotations
BODY The request body in JSON string

Useful links

Headers

Example in JavaScript (cont.)

const API_KEY = 'pk_test_Lalamove' 
const TOKEN = `${API_KEY}:${time}:${SIGNATURE}`

Authorization: hmac <TOKEN> 
Market: <YOUR_MARKET> 
Request-ID: <NONCE>

Example

Authorization: hmac 914c9e52e6414d9494e299708d176a41:1545880607433:5133946c6a0ba25932cc18fa3aa1b5c3dfa2c7f99de0f8599b28c2da88ed9d42
Market: TH
Request-ID: 211b9d85-a2cc-476f-8675-b61ec923cc27

Authorization

TOKEN = <KEY>:<TIMESTAMP>:<SIGNATURE>
KEY Your API key
TIMESTAMP MUST be identical to TIMESTAMP in SIGNATURE
SIGNATURE As described in Signature in lowercase hex (base 16)

Market

Please specify the market you are placing orders in UN/LOCODE format. For example, Indonesia will be listed as ID. See Available Markets for details.

Request-ID

Provide a Nonce to be used as a unique Request ID. If you are having trouble with any request, sharing the Request ID with us will be the fastest way.

Order Flow

Here's a sample of happy order flow. Click the diagram below to enlarge

order-flow

Order Status

Dotted lines in the following diagram indicates possible status transition.

status
ASSIGNING_DRIVER Trying to match the delivery with a driver.
ON_GOING A driver has accepted the order.
PICKED_UP The driver has picked up the order.
COMPLETED The order has been delivered successfully and transaction has concluded.
CANCELED User has canceled the order.
REJECTED The order was matched and rejected twice by two drivers in a row, see Order Flow.
EXPIRED The order expired as no drivers accepted the order.

Stop Level Status

These statuses denote more granular per stop level status, not the overall delivery status from above. It will be shared in the payload once the client has enabled Proof of Delivery(#proof-of-delivery).

status in POD Description
PENDING The driver hasn't completed the delivery to the stop yet
DELIVERED The driver has completed the order and has taken a photo at the stop
SIGNED The driver has completed the order and received recipient's signature
FAILED The driver couldn't complete the delivery to the stop

Immediate vs Scheduled

Quotation for Immediate Order

{
    "data": {
        "serviceType": "MOTORCYCLE",
        "specialRequests": ["COD", "HELP_BUY", "LALABAG"],
        "language": "en_HK",  
        "stops": [<Waypoint>],
        "isRouteOptimized": true
    }
}

Quotation for Scheduled Order

{
    "data": {
        "scheduleAt": "2020-09-01T14:30:00.00Z",
        "serviceType": "MOTORCYCLE",
        "specialRequests": ["COD", "HELP_BUY", "LALABAG"],
        "language": "en_HK",  
        "stops": [<Waypoint>],
        "isRouteOptimized": true 
    }
}

Depending on your delivery needs, you can place an immediate order or a schedule order.

User Cancellation

An order can only be cancelled either:

  1. An order with the status ASSIGNING_DRIVER; or
  2. An order is matched less than 5 minutes - order status changed from ASSIGNING_DRIVER to ON_GOING less than 5 minutes ago. This holds regardless of the actual scheduleAt.

This is a sample of user cancellation scenarios.

Driver Rejection

Orders can be rejected by a driver after they are matched. When this happens, the order status will revert from ON_GOING/ PICKED_UP to ASSIGNING_DRIVER. Lalamove system will try to match it again with a different driver. If an order has reached its rejection limit, the order status will change to REJECTED. Lalamove system will no longer broadcast this order to the driver pool.

At this point, API users can treat REJECTED order similarly with CANCELLED order and re-submit after double checking all the delivery information

This is a sample of order rejection scenarios.

Expired Orders

An order will be expired if it is not accepted by any driver for a period of time. Depending on the order type (immediate vs scheduled), order expiry time varies.

If the order is accepted by a driver who then rejects the order shortly after, the order expiration time will reset and start counting 2 hours from when the order is "REJECTED" for the first time. If the order is not accepted by a second driver, it will be "Expired". This is applicable to both immediate and scheduled orders.

If the order is accepted by a driver who then rejects the order shortly after, the order expiration time will reset and start counting 2 hours from when the order is "REJECTED" for the first time. If the order is not accepted by a second driver, it will be "Expired". This is applicable to both immediate and scheduled orders.

Sample scenarios:

This is a sample of order expiration scenarios.

Available Markets

Lalamove API is currently available in the following markets.

Market Market Code Language Keys (for address)
Brasil BR en_BR,pt_BR
Hong Kong, China HK en_HK, zh_HK
Indonesia ID en_ID, id_ID
Malaysia MY en_MY, ms_MY
Mexico MX en_MX, es_MX
Philippines PH en_PH
Singapore SG en_SG
Taiwan, China TW zh_TW
Thailand TH th_TH, en_TH
Vietnam VN en_VN, vi_VN

Available Cities

Brasil

City Pricing / Preços
Belo Horizonte https://www.lalamove.com/pt-br/detalhes/sao-paulo?&city=belo-horizonte
Rio de Janeiro https://www.lalamove.com/pt-br/detalhes/sao-paulo?&city=rio-de-janeiro
São Paulo https://www.lalamove.com/pt-br/detalhes/sao-paulo?&city=sao-paulo
Porto Alegre https://www.lalamove.com/pt-br/detalhes/sao-paulo?&city=porto-alegre
Brasília https://www.lalamove.com/pt-br/detalhes/sao-paulo?&city=brasilia
Curitiba https://www.lalamove.com/pt-br/detalhes/sao-paulo?&city=curitiba
Fortaleza https://www.lalamove.com/pt-br/detalhes/sao-paulo?&city=fortaleza
Salvador https://www.lalamove.com/pt-br/detalhes/sao-paulo?&city=salvador

Hong Kong, China

City Pricing
Hong Kong https://www.lalamove.com/en-hk/all-vehicle-pricing-detail

Indonesia

City Pricing / Harga
Bandung https://www.lalamove.com/en-id/delivery-fee?&city=bandung
Jakarta https://www.lalamove.com/en-id/delivery-fee?city=jakarta
Surabaya https://www.lalamove.com/en-id/delivery-fee?city=surabaya

Malaysia

City Pricing / Harga
Kuala Lumpur https://www.lalamove.com/en-my/all-vehicle-pricing-detail
Johor Bahru https://www.lalamove.com/en-my/all-vehicle-pricing-detail?city=johor
Penang & Nearby States https://www.lalamove.com/en-my/all-vehicle-pricing-detail?&city=penang

Mexico

City Pricing Details
Mexico City / Ciudad de México https://www.lalamove.com/es-mx/todos-vehiculos-tarifa-detalles

Philippines

City Pricing Details
Cebu Islandwide https://www.lalamove.com/en-ph/all-delivery-pricing-detail?&city=cebu-islandwide
Manila NCR & South Luzon https://www.lalamove.com/en-ph/all-delivery-pricing-detail?&city=manila-ncr-and-south-luzon
North & Central Luzon https://www.lalamove.com/en-ph/all-delivery-pricing-detail?&city=north-and-central-luzon

Singapore

City Pricing Details
Singapore https://www.lalamove.com/en-sg/all-vehicle-pricing-detail

Taiwan, China

City Pricing Details
Taipei https://www.lalamove.com/zh-tw/all-vehicle-pricing-detail
Taichung https://www.lalamove.com/zh-tw/all-vehicle-pricing-detail
Tainan https://www.lalamove.com/zh-tw/all-vehicle-pricing-detail
Kaohsiung https://www.lalamove.com/zh-tw/all-vehicle-pricing-detail

Thailand

City Pricing Details
Bangkok https://www.lalamove.com/en-th/all-vehicle-pricing-detail
Chonburi https://www.lalamove.com/en-th/all-vehicle-pricing-detail

Vietnam

City Pricing Details
Hanoi and Nearby Regions https://www.lalamove.com/en-vn/all-vehicle-pricing-detail?&city=hanoi
Ho Chi Minh City and Nearby Regions https://www.lalamove.com/en-vn/all-vehicle-pricing-detail?&city=hochiminhcity

Phone Validation

We accept E.164 standard format and use below regex rule as our core validation logic. We further validate by using Google's Lib Phone Number library.

Markets Sample Regex
All Markets +6512345678 ^\+[1-9]\d{1,14}$

Time Display

All timestamp information in Lalamove API are presented in UTC timezone.

Service Types & Special Requests

Lalamove provides a range of vehicles to cater different needs.

Kindly note that shipping service terminologies listed in Lalamove Website are different from the serviceType values included in your payload. Kindly check the Get City Endpoint for the serviceType values for your city!

On top of that, you can also add special requests to your order! Kindly ensure that you are using valid special request keys in your quotations by periodically checking the available specialRequest values by calling the Get City Endpoint.

New Order ID Specifications

Starting September 2nd, 2025 Lalamove Order Number will be extended from 12 digits to 19 digits. Please be advised that this adjustment may impact your system if the order number is currently declared as 'int' or stored as a fixed 12-digit format. While your order placement via API will continue to be successful, your system may encounter parsing issue and fail to process the order correctly due to the increased digits in the order number format. Kindly ensure that your integration is up to date by the corresponding effective time.

Market Effective timezone
Hong Kong September 2, 2025 20:00 HKT
Mexico September 2, 2025 01:00 MXT
Indonesia September 9, 2025 19:00 JKT
Malaysia September 9, 2025 20:00 MYT
Philippines September 9, 2025 20:00 PHT
Vietnam September 9, 2025 19:00 VNT
Taiwan September 16, 2025 20:00 TWT
Thailand September 16, 2025 19:00 THT
Singapore September 23, 2025 20:00 SGT
Brazil September 23, 2025 04:00 BRT

Get Quotation

POST 

Sandbox: https://rest.sandbox.lalamove.com/v3/quotations
Production: https://rest.lalamove.com/v3/quotations

const pickupCo = {
  lat: "22.33547351186244",
  lng: "114.17615807116502",
};

const dropoffCo = {
  lat: "22.28129462633954",
  lng: "114.15986100706951",
};

const pickup = {
  coordinates: pickupCo,
  address: "Innocentre, 72 Tat Chee Ave, Kowloon Tong",
};

const dropoff = {
  coordinates: dropoffCo,
  address: "Statue Square, Des Voeux Rd Central, Central",
};

const quotationPayload = SDKClient.QuotationPayloadBuilder.quotationPayload()
  .withLanguage("en_HK")
  .withServiceType("COURIER")
  .withStops([stop1, stop2])
  .build();

const quotation = await sdkClient.Quotation.create("HK", quotationPayload);

> Body

{
    "data": {
        "scheduleAt": "2020-09-01T14:30:00.00Z", // optional
        "serviceType": "MOTORCYCLE",
        "specialRequests": ["TOLL_FEE_10", "PURCHASE_SERVICE_1"], // optional
        "language": "en_HK",
        "stops": [<DeliveryStop>],
        "item": { // Recommended
          "quantity": "3",
          "weight": "LESS_THAN_3KG",
          "categories": ["FOOD_DELIVERY","OFFICE_ITEM"],
          "handlingInstructions": ["KEEP_UPRIGHT"] 
        },
        "isRouteOptimized": true, // optional
    }
}

Responses

201 Quotation Created

{
    "data": {
        "quotationId": "1514140994227007571",
        "scheduleAt": "2022-04-13T07:18:38.00Z",
        "expiresAt": "2022-04-13T07:23:39.00Z",
        "serviceType": "MOTORCYCLE",
        "specialRequests": [
            "TOLL_FEE_10",
            "PURCHASE_SERVICE_1"
        ],
        "language": "EN_HK",
        "stops": [
            {
                "stopId": "1514140995971838016",
                "coordinates": {
                    "lat": "22.3354735",
                    "lng": "114.1761581"
                },
                "address": "Innocentre, 72 Tat Chee Ave, Kowloon Tong"
            },
            {
                "stopId": "1514140995971838017",
                "coordinates": {
                    "lat": "22.2812946",
                    "lng": "114.1598610"
                },
                "address": "Statue Square, Des Voeux Rd Central, Central"
            }
        ],
        "isRouteOptimized": false,
        "priceBreakdown": {
            "base": "90",
            "specialRequests": "13",
            "vat": "21",
            "totalBeforeOptimization": "124",
            "totalExcludePriorityFee": "124",
            "total": "124",
            "currency": "HKD"
        },
        "item": {
            "weight": "LESS_THAN_3_KG",
            "categories": [
                "OFFICE_ITEM",
                "OTHERS"
            ]
        },
        "distance": {
            "value": "5836",
            "unit": "m"
        }
    }
}

422 Not enough stops, number of stops should be between 2 and 16

{ "message": "ERR_INSUFFICIENT_STOPS" }

422 Reached maximum number of stops (including the pick-up point), should be between 2 and 17

{ "message": "ERR_TOO_MANY_STOPS" }

422 Invalid market, getting a quotation from a market not supported 

{ "message": "ERR_INVALID_MARKET" }

422 Invalid phone number, refer to Phone Validation

{ "message": "ERR_INVALID_PHONE_NUMBER" }

422 scheduleAt datetime is in the past

{ "message": "ERR_INVALID_SCHEDULE_TIME" }

422 No such service type, make sure to stick to Service types in each markets

{ "message": "ERR_INVALID_SERVICE_TYPE" }

422 No such special request(s), make sure that special requests match with selected Service types

{ "message": "ERR_INVALID_SPECIAL_REQUEST" }

422 Out of service area

{ "message": "ERR_OUT_OF_SERVICE_AREA" }

422 Fail to reverse from address to location, provide lat and lng

{ "message": "ERR_REVERSE_GEOCODE_FAILURE" }

POST /v3/quotations

Request a quotation.

Will return an object containing quotationId, stops, special requests, price and currency based on information provided.

Body
serviceType string The type of vehicle. Please check our Get City Info Endpoint available in each market
stops DeliveryStop[] Array of DeliveryStops (minimum 2, maximum 16)
language string Language for addresses in stops, see Language
Optional fields
scheduleAt string Pick up time in UTC timezone and ISO 8601 format; omit this if you are placing an immediate order
specialRequests string[] See special requests available in each market
isRouteOptimized boolean
item Object Object of delivery item's information

scheduleAt

Our API will interpret the scheduleAt time in UTC format (Coordinated Universal Time) only. Therefore please make sure you submit your requests factoring this in. Please see the example below.

You would like to place an order with a scheduleAt time of 2020-07-10 15:00, local time in Singapore. Singapore is UTC +8 timezone. Therefore your scheduleAt time entry should be 2020-07-10T07:00:00.000Z. Please find below your current timezone compared side-by-side with UTC.

Your Local Time UTC Time

Delivery Stop

Delivery Stop

{
    "coordinates": {
        "lat": "22.3353139",
        "lng": "114.1758402"
    },
    "address": "Jl. Perum Dasana"
}
coordinates.lat string Latitude - up to 15 decimal value
coordinates.lng string Longitude - up to 15 decimal value
address string Street address in plain text

Item Information

Information about the delivered item. This will help Lalamove drivers deliver more reliably and efficiently.

Item Information

{
    "item":{
      "quantity":"12",
      "weight":"LESS_THAN_3_KG",
      "categories":[
         "FOOD_DELIVERY",
         "OFFICE_ITEM"
      ],
      "handlingInstructions":[
         "KEEP_UPRIGHT",
         "FRAGILE"
      ]
    }
}
quantity string Number of items
weight string Weight of items in ENUM
categories Array Categories of the items
handlingInstructions Array Handling instructions for items

Quotation Details

GET

Sandbox: https://rest.sandbox.lalamove.com/v3/quotations/{quotationId}
Production: https://rest.lalamove.com/v3/quotations/{quotationId}

Retrieve a quotation's information

const quotDetail = await sdKClient.Quotation.retrieve(market: string, quotationId: string);

Responses

200

{
    "data": {
        "quotationId": "1514140994227007571",
        "scheduleAt": "2022-04-13T07:18:38.00Z",
        "expiresAt": "2022-04-13T07:23:39.00Z",
        "serviceType": "MOTORCYCLE",
        "specialRequests": [
            "TOLL_FEE_10",
            "PURCHASE_SERVICE_1"
        ],
        "language": "EN_HK",
        "stops": [
            {
                "stopId": "1514140995971838016",
                "coordinates": {
                    "lat": "22.3354735",
                    "lng": "114.1761581"
                },
                "address": "Innocentre, 72 Tat Chee Ave, Kowloon Tong"
            },
            {
                "stopId": "1514140995971838017",
                "coordinates": {
                    "lat": "22.2812946",
                    "lng": "114.1598610"
                },
                "address": "Statue Square, Des Voeux Rd Central, Central"
            }
        ],
        "isRouteOptimized": false,
        "priceBreakdown": {
            "base": "90",
            "specialRequests": "13",
            "vat": "21",
            "totalBeforeOptimization": "124",
            "totalExcludePriorityFee": "124",
            "total": "124",
            "currency": "HKD"
        },
        "item": {
            "weight": "LESS_THAN_3_KG",
            "categories": [
                "OFFICE_ITEM",
                "OTHERS"
            ]
        }
}

Place Order

POST 

Sandbox: https://rest.sandbox.lalamove.com/v3/orders
Production: https://rest.lalamove.com/v3/orders

cURL --location --request POST 'https://rest.sandbox.lalamove.com/v3/orders' \
-H 'Content-Type: application/json' \
-H 'Authorization: hmac {API_KEY}:{timestamp}:{Signature}' \
-H 'MARKET: HK' \
-H 'Request-ID: cd8c5259-5719-4efc-8431-eecf02a66238' \
--data-raw '{"data"...}'


const orderPayload = SDKClient.OrderPayloadBuilder.orderPayload()
        .withIsPODEnabled(true)
        .withQuotationID(quotation.id)
        .withSender({
            stopId: quotation.stops[0].stopId,
            name: "Michal",
            phone: "+85256847123",
        })
        .withRecipients([
            {
                stopId: quotation.stops[1].stopId,
                name: "Rustam",
                phone: "+85256847456",
            },
        ]),
        .withMetadata (
          {
            "restaurantOrderId": "1234",
            "restaurantName": "Rustam's Kebab",
          }
        )
        .build();

const order = await sdKClient.Order.create("HK", orderPayload);

Body

{
    "data": {
        "quotationId": "1471722666401517645",
        "sender": {
            "stopId": "112345623",
            "name": "Michal",
            "phone": "11955555555"
        },
        "recipients": [
            {
                "stopId": "112345678",
                "name": "Karen",
                "phone": "+660923447537",
                "remarks": "YYYYYY" // optional
            }
        ],
        "isPODEnabled": true, // optional
        "partner": "Lalamove Partner 1", // optional 
        "metadata": {
            "restaurantOrderId": "1234",
            "restaurantName": "Rustam's Kebab"
        }
    }
}

Responses

201 Order Created

{
    "data": {
        "orderId": "107900701184",
        "quotationId": "1471722666401517645",
        "priceBreakdown": {
            "base": "100",
            "extraMileage": "10",
            "surcharge": "20",
            "...": "",
            "totalExcludePriorityFee": "130",
            "total": "150",
            "currency": "THB",
            "priorityFee":"20"
        },
        "driverId": "33522",
        "shareLink": "https://share.lalamove.com/?TH1234556&lang=th_TH&version=2",
        "status": "COMPLETED",
        "distance": {
            "value": "16200", 
            "unit": "m"
        },
        "stops": [
            {
                "coordinates": {
                    "lat": "22.3353139",
                    "lng": "114.1758402"
                },
                "address": "Jl. Perum Dasana",
                "name": "dodo",
                "phone": "+660923447537"
            },
            {
                "stopId": "1231231231",
                "coordinates": {
                    "lat": "22.3203648",
                    "lng": "114.169773"
                },
                "address": "Jl. Kartini, Ruko No. 1E",
                "name": "dodo",
                "phone": "+660923447537",
                "POD": {
                    "status": "DELIVERED",
                    "image": "POD_IMAGE_URL",
                    "deliveredAt": "2022-01-20T06:26:39.721Z"
                } 
            }
        ],
        "metadata": {
            "restaurantOrderId": "1234",
            "restaurantName": "Rustam's Kebab"
        }
    }
}

402 You have insufficient credit. Please top up your wallet

{ "message": "ERR_INSUFFICIENT_CREDIT" }

429 Too Many Requests


{ "message": "ERR_RATE_LIMIT_EXCEEDED" }

POST /v3/orders

Provide the quotationID and stopId received from /quotations and add contact information for both the sender and recipients. In order to ensure a smooth transaction, kindly ensure that you are sending 2 orders per second at maximum.

Body
quotationId string quotationId from /quotations
sender.name string Name of the sender. This information will be displayed to the driver.
sender.phone string Phone number of the sender. This information will be displayed to the driver.
recipients DeliveryDetails[] An array of DeliveryDetails, containing recipient contact and instruction per stop
Optional Fields
isPODEnabled boolean Request driver to carry out "Proof Of Delivery" for all stops in the order. Default to false. See Proof Of Delivery for details.
partner string Specify Partner's name for effective tracking and organization. This field is only applicable for channel partners. Please contact partner.support@lalamove.com if you would like to request for your Partner ID
metadata key-value pair An object with key-value pairs containing client-specific information

Response
orderId Lalamove Order ID
quotationId Used Quotation ID
priceBreakdown Breakdown of the delivery price
priorityFee Priority fee if it exists
driverId Driver ID once the order is matched. Default value will be ""
shareLink Sharelink of the order. See 'Sharelink' for more details
status Latest status of the order
distance Distance between the pick-up and drop-off locations. See Distance for more details
stops An array of combined object of stop & delivery details
metadata An object with key-value pairs containing client-specific information. This object will only be available if you include it in your order request payload

DeliveryDetails

DeliveryDetails

{
    "stopId": "11841184218725152",
    "name": "Sachin",
    "phone": "+6600000000",
    "remarks": "ORDER#94\r\n1. Tshirt จำนวน 1\r\n2. Hoodie จำนวน 1\r\n"
}

Contact person, mobile phone number and remarks for each Delivery Stop excluding the pick-up point.
stopId number Identifier for each stop returned from Lalamove.
name string Name of the given stop's recipient
phone string Phone number of the given stop's recipient, check out Phone Number Validation for exact validation logic. Must be a valid number with region code (ex: +65)
Optional fields
remarks string Additional info about the delivery. eg. building, floor and flat. Use newline \r\n for better readability. Up to 1500 characters.

Order Details

GET 

Sandbox: https://rest.sandbox.lalamove.com/v3/orders/{id}
Production: https://rest.lalamove.com/v3/orders/{id}

GET /v3/orders/{id}

Params
id <orderId> (returned by /v3/orders/) 
const orderDetail = await sdKClient.Order.retrieve(market, order.id);

Responses

200 

{
    "data": {
        "orderId": "107900701184",
        "quotationId": "1471722666401517645",
        "priceBreakdown": {...},
        "driverId": "33522",
        "shareLink": "https://share.lalamove.com/?TH1234556&lang=th_TH&version=2",
        "status": "COMPLETED",
        "distance": {
            "value": "16200", 
            "unit": "m"
        },
        "stops": [
            {
                "coordinates": {
                    "lat": "22.3353139",
                    "lng": "114.1758402"
                },
                "address": "Jl. Perum Dasana",
                "name": "dodo",
                "phone": "+660923447537"
            },
            {
                "coordinates": {
                    "lat": "22.3203648",
                    "lng": "114.169773"
                },
                "address": "Jl. Kartini, Ruko No. 1E",
                "name": "dodo",
                "phone": "+660923447537",
                "POD": {
                    "status": "DELIVERED",
                    "image": "POD_IMAGE_URL",
                    "deliveredAt": "2022-01-20T06:26:39.721Z"
                } 
            }
        ],
        "metadata": {
            "restaurantOrderId": "1234",
            "restaurantName": "Rustam's Kebab"
        }
    }
}

Response
orderId Lalamove Order ID
quotationId Used Quotation ID
priceBreakdown Breakdown of the delivery price. See Price Breakdown
priorityFee Priority fee if it exists
driverId Driver ID once the order is matched. Default value will be ""
shareLink Sharelink of the order. See 'Sharelink' for more details
status Latest status of the order
distance Distance between the pick-up and drop-off locations. See Distance for more details
stops An array of combined object of stop & delivery details
metadata An object with key-value pairs containing client-specific information. This object will only be available if you include it in your order request payload

Share link is meant to be used for sharing delivery information with a 3rd party personnel. The returned link is the same as if a user press "Share" in the Lalamove app. No login is required to view the sharelink.

status

Proof Of Delivery

Proof Of Delivery (POD) is a request that you can put when you placed the order. If you submit an order requesting POD, the driver will be notified to get signature(s) from the recipient(s) or take photos as a proof of a success delivery.

If you want to enable POD for your delivery, please include "isPODEnabled":true in the request body.

status in POD Description
PENDING The driver hasn't completed the delivery to the stop yet
DELIVERED The driver has completed the order and has taken a photo at the stop
SIGNED The driver has completed the order and received recipient's signature
FAILED The driver couldn't complete the delivery to the stop

Metadata

Metadata enables you to attach your include your specific information into the order. This will be useful in populating your company-specific information that you want to use as a reference in our order.

In order to do so, add your metadata as key-value pairs inside metadata object

Kindly check on the code examples on the side for reference.

Driver Details

GET 

Sandbox: https://rest.sandbox.lalamove.com/v3/orders/{orderId}/drivers/{id}
Production: https://rest.lalamove.com/v3/orders/{orderId}/drivers/{id}

Responses: 200

{
    "data": {
        "driverId": "33522",
        "name": "David",
        "phone": "37013701",
        "plateNumber": "**LAM0V*",
        "photo": "<PROFILE_PHOTO_URL>",
        "coordinates": {
            "lat": "13.740167",
            "lng": "100.535237",
            "updatedAt": "2021-12-01T14:30.00Z"
        } 
    }
}

GET /v3/orders/{orderId}/drivers/{driverId}

Retrieve driver's information.

This information is available starting 1 hour prior to datetime specified in scheduleAt datetime or once the driver arrived at the pick up location, whichever is earlier. It will remain accessible until the order is completed. Attempts made outside of this time window will get 403 Forbidden response.

URL Params
orderId <LALAMOVE_ORDER_ID>
driverId driverId from /orders or /orders/{id} response

Response
driverId <LALAMOVE_DRIVER_ID>
name Name of the driver
phone Phone number of the driver. To be encrypted in the future for privacy
plateNumber License plate of the driver's vehicle. First two digits and the last digit is masked with asterisk for privacy
coordinates Last updated location of the driver

Add Priority Fee

POST 

https://rest.sandbox.lalamove.com/v3/orders/{orderId}/priority-fee
https://rest.lalamove.com/v3/orders/{orderId}/priority-fee

Body

{
    "data": {
        "priorityFee": "20"
    }
}

POST /v3/orders/{orderId}/priority-fee

Priority fees (commonly known as tips) are often used by customers to encourage drivers to accept an order.

  1. Priority fees can only be added before the driver accepts the order. This is the same logic as our user mobile and web app.
  2. Priority fees can be added to the same order on multiple occasions. However, please note the amount added subsequently must be greater than the previous one.
  3. The amount added as a priority fee each time will replace the previous amount. For example, if you were to add HKD10 the first time, followed by a subsequent priority fee of HKD20, the total amount of the priority fee would be HKD20 (as the second request supersedes the first request).

This is a sample of add priority fee scenario.

Responses

200

See /orders or /orders/{orderId} for more details on the response

{
    "data": {
        "orderId": "107900701184",
        "quotationId": "1471722666401517645",
        "priceBreakdown": {
            ...
            "priorityFee": "20"
        }, 
        "driverId": "33522",
        "shareLink": "https://share.lalamove.com/?TH1234556&lang=th_TH&version=2",
        "status": "COMPLETED",
        "distance": {...},
        "stops": [...]
    }
}

402 You do not have enough credits for the action, please top-up your wallet.

{ "message": "ERR_INSUFFICIENT_CREDIT" }

422 The amount you attempted to add does not reach the minimum amount allowed..

{ "message": "ERR_EXCEED_MIN_TIPS" }

422 The amount you attempted to add exceed the maximum amount allowed.

{ "message": "ERR_EXCEED_MAX_TIPS" }

422 The amount is invalid, e.g. trying to add HKD20.001 while 0.1 cent is not supported in Hong Kong OR you attempted to add an amount lower than or equal to previous requests.

{ "message": "ERR_INVALID_TIPS" }

422 You are trying to add priority fee beyond allowable order status(es).

{ "message": "ERR_INVALID_ORDER_STATUS" }

URL Params
orderId <LALAMOVE_ORDER_ID>

Edit Order

PATCH 

Sandbox: https://rest.sandbox.lalamove.com/v3/orders/{orderId}
Production: https://rest.lalamove.com/v3/orders/{orderId}

> Body

{
    "data": {
        "stops": [
            {
                "coordinates": {
                    "lat": "22.3354735",
                    "lng": "114.1761581",
                },
                "address": "Innocentre, 72 Tat Chee Ave, Kowloon Tong",
                "name": "Michal",
                "phone": "+85238485765",
                "remarks": "please call when you have arrived"
            },
            {
                "coordinates": {
                    "lat": "22.26308035863828",
                    "lng": "114.13081794602759",
                },
                "address": "Telegraph Bay, Cyberport Rd, 薄扶林 Cyberport 1",
                "name": "Michal",
                "phone": "+85212345679",
                "remarks": "please leave the package on the porch"
            },
        ],
    },
};

Responses

201 Created

{
    "data": {
        "orderId": "152610308320",
        "quotationId": "1526094807863316502",
        "priceBreakdown": {
            "base": "10",
            "extraMileage": "10",
            "surcharge": "11",
            "specialRequests": "3",
            "priorityFee": "20",
            "totalExcludePriorityFee": "34",
            "total": "54",
            "currency": "HKD"
        },
        "driverId": "79973",
        "shareLink": "https://share.sandbox.lalamove.com?HK100220516145738561910010013603412&lang=en_HK&sign=3b87850928c11309d26b6785d3e65336&source=api_wrapper",
        "status": "ON_GOING",
        "distance": {
            "value": "14417",
            "unit": "m"
        },
        "stops": [
            {
                "stopId": "1526094809054498905",
                "coordinates": {
                    "lat": "22.3354735",
                    "lng": "114.1761581"
                },
                "address": "Innocentre, 72 Tat Chee Ave, Kowloon Tong",
                "name": "Michal",
                "phone": " 85238485765"
                "remarks": "please call when you have arrived"
            },
            {
                "stopId": "1526094809054498906",
                "coordinates": {
                    "lat": "22.2630804",
                    "lng": "114.1308179"
                },
                "address": "Telegraph Bay, Cyberport Rd, 薄扶林 Cyberport 1",
                "name": "Michal",
                "phone": " 85212345679",
                "remarks": "please leave the package on the porch",
                "POD": {
                    "status": "PENDING"
                }
            }
        ],
        "item": {
            "weight": "LESS_THAN_3_KG",
            "categories": [
                "OFFICE_ITEM",
                "OTHERS"
            ]
        }
    }
}

422 Cancellation Forbidden

{ "message": "Cannot edit order, editing times exceeded" }

422 Unprocessable Entity

{ "message": "Cannot edit order" }

PATCH /v3/orders/{orderId}

We only allow each particular order to be edited ONCE. Edit Order is only available wherein the Delivery Status is ONGOING - which means the order was matched to a driver and before it's been picked up. The only information that can be edited are the drop-off details, the available edit options are either:

  1. Editing existing drop-off locations; or
  2. Adding new drop-off points; or
  3. Remove existing drop-off points but must retain a minimum of 1

You must provide coordinate(s) and address(es) for editing order. The Pick-up details must be in exact values as originally placed, otherwise the Edit Order will fail. Should there be any price changes resulting from Order Edit, it will be reflected immediately. Kindly note that you need to include all the remarks that you submitted when you place the order, otherwise the remarks will be removed.

URL Params
orderId <LALAMOVE_ORDER_ID>

This is a sample of the edit order scenarios.

Cancel Order

DELETE

https://rest.lalamove.com/v3/orders/{orderId}

Responses

204

409 Cancellation Forbidden

{ "message": "ERR_CANCELLATION_FORBIDDEN" }

DELETE /v3/orders/{orderId}

Please refer to our cancellation policy here.

Attempts to cancel an order that does not comply with our cancellation policy will get ERR_CANCELLATION_FORBIDDEN as response.

URL Params
orderId <LALAMOVE_ORDER_ID>

Change Driver

DELETE

https://rest.lalamove.com//v3/orders/{orderId}/drivers/{driverId}

Responses

204

422 Cancellation Forbidden

{ "message": "ERR_CHANGE_DRIVER" }

DELETE /v3/orders/{orderId}/drivers/{driverId}

If the driver is not moving or not responsive, you will be able to change driver after 15 minutes of matching and before order is picked up by the driver. No additional fee would be incurred.

URL Params
orderId <LALAMOVE_ORDER_ID>
driverId <LALAMOVE_DRIVER_ID>

Body
reason Reason for changing the driver. Must pass valid reasons.
See below values for more details

Reasons

Value Description
DRIVER_LATE Driver is late for delivery
DRIVER_ASKED_CHANGE Driver requested the user to change
DRIVER_UNRESPONSIVE Driver is not responding
DRIVER_RUDE Driver is rude

This is a sample of the change driver scenario.

Get City Info

GET

Sandbox: https://rest.sandbox.lalamove.com/v3/cities
Production: https://rest.lalamove.com/v3/cities

Responses

200

{
    "data": [
        {
            "locode": "TH BKK",
            "name": "Bangkok",
            "services": [
                {
                    "key": "CAR",
                    "description": "Ideal for small to medium goods requiring extra care",
                    "dimensions": {
                        "length": {
                            "value": "0.9",
                            "unit": "m"
                        },
                        "width": {
                            "value": "1",
                            "unit": "m"
                        },
                        "height": {
                            "value": "0.7",
                            "unit": "m"
                        }
                    },
                    "load": {
                        "value": "100",
                        "unit": "kg"
                    },
                    "specialRequests": [
                        {
                            //this example shows an upcoming new key with 2 available specifications 
                            "name": "EXTRA_LENGTH_2",
                            "description": "Extra Length of 2.5 M (standard 1.8 M)",
                            "parent_type": "Extra Length",
                            "max_selection": 1,
                            "effective_time": "2023-10-20T06:26:39.721Z", 
                            "offline_time": ""
                        },
                        {
                            "name": "EXTRA_LENGTH_1",
                            "description": "Extra Length of 2.1 M (standard 1.8 M)",
                            "parent_type": "Extra Length",
                            "max_selection": 1,
                            "effective_time": "2023-10-20T06:26:39.721Z",
                            "offline_time": ""
                        },
                        {
                            // this example shows an active key an upcoming offline date 
                            "name": "DOOR_TO_DOOR",
                            "description": "Door to Door by Driver",
                            "max_selection": 1,
                            "effective_time": "",
                            "offline_time": "2023-10-20T06:26:39.721Z" 
            },
                        },
                        {
                            // this example shows an active key which doesn't have any scheduled offline date
                            "name": "ROUND_TRIP",
                            "description": "Round Trip",
                            "max_selection": 1,
                            "effective_time": "",
                            "offline_time": ""
                        }
                    ]
        },...
     }]
    }
}

GET /v3/cities

Adjust the "Market" value in your request header to retrieve information on supported configuration for all cities in the specified market. Please periodically query this endpoint to receive the latest configuration. The information provided in the API response are as follows:

Special Requests Object Components

Field Description
name Name of the special request. Use this value in your order payload if you want to use the additional service
description Description of the special request
parent_type Some special requests are structured in parent-child association with single or multi-selection capabilities. This is to indicate which special requests belong to the same parent.
max_selection The maximum number of special requests under the same parent_type that can be applied for 1 quotation request. You can still choose special requests of different parent_type values can still be placed without complying with the max_selection criteria.
effective_time The time when a new special request key will be available for use. The value of this field is only available before the key is online. This time stamp is displayed in UTC timezone.
offline_time The time when an existing special request key will be disabled. The value of this field is only available before the key is disabled. This time stamp is displayed in UTC timezone.

Webhook

PATCH 

Sandbox: https://rest.sandbox.lalamove.com/v3/webhook
Production: https://rest.lalamove.com/v3/webhook

Automatically receive your order status updates using our webhook!

Body

{
    "data": {
        "url": "YOUR_WEBHOOK_URL"
    }
}

Responses

200 

{
    "data": {
        "url": "YOUR_WEBHOOK_URL"
    }
}

422

{
    "errors": {
        "id": "ERR_INVALID_RESPONSE"
        "message": "Non-200 response received",
        "detail": "'url' validation failed: value is not a valid url"
    }
}

There are 2 options to setup the webhook:

Make sure your Webhook URL is sending 200 to our requests. For best practices, please refer to our deck.

Call the following endpoint to setup your webhook URL: PATCH /v3/webhook

Params
url URL for Lalamove to send Webhook responses


Webhook Update Types

You will receive a webhook push if any of the followings happen to your orders:
1. Status change (ORDER_STATUS_CHANGED)
Kindly refer to the Order Status section for the list of applicable order statuses.
2. Driver assigned (DRIVER_ASSIGNED)
3. Order amount changed (ORDER_AMOUNT_CHANGED)
4. Order replaced due to information changes by our customer service (ORDER_REPLACED)
In this case, the initial orderID will be replaced with the new one.
5. Wallet balance changed (WALLET_BALANCE_CHANGED)
6. Order edited (ORDER_EDITED)


Please refer to the following deck for further details and best practices on using our Webhook.

tutorial

Errors

The Lalamove API uses the following error codes and format. 

{
    "errors": [
        { 
            "id": "ERR_REQUIRED_FIELD",
            "message": "Please verify your field.",
            "detail": "'name' validation failed: value cannot be null or empty."
        }, 
        { 
            "id": "ERR_REQUIRED_FIELD",
            "message": "Please verify your field.",
            "detail": "'market' validation failed: value cannot be null or empty."
        },
        ...
    ]
}
Error Code Meaning
400 -- Bad Request Your request is invalid. Make sure the body is a valid JSON string.
401 -- Unauthorized Your authorization token is incorrect. Make sure to follow instructions in Authentication.
402 -- Payment Required You do not have sufficient credit for the action, please top-up your wallet.
403 -- Forbidden Request has been blocked for security reasons.
404 -- Not Found The specified order or driver could not be found.
422 -- Unprocessable Entity There are a list of possible reasons, please refer to error id, message, detail section for details. Another possible cause is access to the targeted order or driver details is unauthorized. Some of the common errors related to this error code are:
- ERR_INSUFFICIENT_STOPS: Number of stops are less than 2 OR the request body structure is incorrect. I.e: {data: {...}}
- ERR_ORDER_NOT_FOUND: The requested Lalamove Order ID does not exist.
- ERR_INVALID_FIELD: The field(s) in the request body is incorrect or written in wrong format. Kindly check the error message for further details.
- ERR_MISSING_FIELD: The required field(s) has not been included in the request body. Kindly check the error message for further details.
- ERR_TOO_MANY_STOPS: The number of stops requested is exceeded the allowable number of stops (1 pickup and 15 drop-offs).
- ERR_INVALID_QUOTATION_ID: The requested Lalamove Quotation ID is either wrong or expired.
429 -- Too Many Requests You're sending in too many requests.
Rate limit for each API can be found on the table below
Please check your RateLimit-Limit-Postxxx and RateLimit-Remaining-Postxxx in your header and wait accordingly until the RateLimit-Reset-Postxxx if there's no remaining rates left. ('xxx' represents the name of corresponding API)
500 -- Internal Server Error We had a problem with our server. Try again later.
API Sandbox Rate Limit (Requests per Minute) Production Rate Limit (Requests per Minute)
Get Quotation 30 100
Get Quotation Details 50 300
Place Order 30 100
Get Order Details 50 300
Get Driver Details 50 300
Change Driver 30 100
Cancel Order 30 100
Add Priority Fee 30 100
Get City Info 50 300

Getting on Board

  1. Customers have their own use case scenarios - we do not mandate customers to use all of our APIs. However, please make sure your integration includes both /v3/quotations and /v3/orders.
  2. API testing in our Sandbox environment is not mandatory. However, it's recommended that you can test your intended business flow in this environment.
  3. Before rolling out the integration to production (or commonly known as "Go-Live"), make sure to top up your Production wallet in order to retreive your Production API credentials in Partner Portal.
  4. If applicable, ensure that your webhook URL has been configured correctly in Partner Portal. More details on Webhook setup can be found in Webhook section.
  5. Once you are ready, drop us a note at partner.support@lalamove.com
  6. You are set! Start submitting orders immediately.

Note: kindly check on the Authentication section for more detailed steps to retrieve your Sandbox and Production API Keys and Secrets.

Tutorial

To help you kick-start, you can check out this deck. It is a step-by-step walkthrough of how to make API calls using POSTMAN.

tutorial

Postman Configurations

Markets City POSTMAN Environment POSTMAN Collection
Hong Kong, China Hong Kong (HK) Environment Collection

Support

Drop us an email at partner.support@lalamove.com with your questions or feedbacks. Your input is much appreciated! We will get back to you as soon as possible. Kindly refer to the table below on our Support SLA.

Environment Impacting Services? Response SLA Resolution SLA
Production Impacted 2 hour 8 hour
Production Not Impacted 3 hour 1 day
Sandbox Impacted 5 hour 2 days
Sandbox Not Impacted 8 hour 3 days

Kindly note that the SLAs are bound to changes depending on the severity of the issue

In use of the Lalamove API and the Lalamove Services, this means you will be governed by and shall be subject to the API Terms & Conditions. You also acknowledged that before you use the Lalamove API and services, you have read, understood and voluntarily agreed to the relevant Terms & Conditions and Privacy Policy.

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